What can I do if I would like to report a EV safety issue?

FAQ

EV Charging

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EV Charging

FAQs in this section

What can I do if I would like to report a EV safety issue?
How do I get access to EV charging on the SP App?
Can I continue parking in the EV charging lot after my charging session?
How do I view my past charging history?
Who can I contact for more help with regard to EV charging?
Who can I contact for EV related matters in case of an emergency?
Are your outdoor chargers safe to use during rain, lightning and adverse weather conditions?
Can I charge on your network if I am driving a plug-in hybrid EV "PHEV"?
Will the charging points be able to accommodate all types of electric vehicles?
Why has my EV transaction failed?
Why was my EV charging session interrupted?
What can I do if my EV charging session does not start?
Why is my AC charging taking place at a much slower rate as compared to what is indicated on the charger?
Why does DC charging automatically stop before my battery is full?
How do I start charging my EV?
How are my Electric Vehicles charging fees calculated?
How do I view my bill after charging my EV?
How can I obtain a tax invoice for the EV charging session made with SP Group?
How do I change the credit card that is currently used for my subscription?
How do power ratings affect my EV charging time?

What can I do if I would like to report a EV safety issue?

SP takes safety matters seriously. Please report your issue via our contact form. Alternatively, you can also report the incident by calling us at 6916 7799 during our operational hours. Our operational hours (excluding public holidays) are Monday to Fridays, 9am to 11pm, and weekends, 9am to 1pm.