Download the SP App on your compatible phone and follow these steps: 
1. Tap on the &ldquo;Explore&rdquo; icon 
2. Access the EV Charging page by tapping on the &quot;EV Charging&quot; icon 
3. Refer to &quot;How do I start charging my EV?&quot; for next steps

how-do-i-get-access-to-ev-charging-on-the-sp-utilities-app

How do I get access to EV charging on the SP App?

Please move your EV within 30 minutes from the end of your charging session, after which idle fees will apply. For the latest information regarding idle fees, please visit&nbsp;<a href="https://www.spmobility.sg/news/idle-fees-updates" style="color:#20a9ad">https://www.spmobility.sg/news/idle-fees-updates</a>.

&nbsp;

can-i-continue-parking-in-the-ev-charging-lot-after-my-charging-session

Can I continue parking in the EV charging lot after my charging session?

Once your car is safely parked at a designated EV charging lot, please check that your phone has an active data connection and the SP Utilities app on your phone is the latest version. Follow these steps to start your charging session:

1. On the app, navigate to the EV charging page. You can do so by tapping on Explore, and then the EV icon.

2. Connect the charging arm to your EV and then scan the QR code found on the charging station. Check that your EV&#39;s charging socket and the charging arm is free from obstructions before inserting the cable fully and properly into your EV. ln the unlikely scenario that the QR scanning does not work, you may also start charging by manually entering the charging station serial number located on the charging station.

3. Select your preferred payment method. Add your credit card information or select a card that has been added to the app.

4. Press start charging on your app. Your charging session should start within 15 to 20 seconds for AC charging and within 30 to 45 seconds for DC charging.

5. End the charging session via &quot;Slide to Stop Charging&quot; on the app, and then remove the charging arm from your EV. Check your EV&#39;s instruction manual on how you can safely remove the charging arm.

6. Receive your bill automatically. Your selected payment method will be automatically charged. You will also receive an onscreen receipt with a detailed breakdown of the session.

During charging, remember to lock your EV to ensure that the charging arm remains secure throughout the session.

how-do-i-start-charging-my-ev

How do I start charging my EV?

Fees will be calculated on a per kilowatt-hour (kWh) basis. The kWh is a unit of measurement for electricity consumption. For example, a EV charging at a rate of 43kW for one hour will consume 43kWh. Your fees are equal to the electricity consumed during your charging session (kWh) multiplied by the Applicable Rate($/kWh).

For users who are on one of our subscription plans, you may be entitled to a certain quota of kWh over a period of time. You would have received more detailed information about your charging plan from us. If you have any queries, please feel free to contact us at 6916 7799 during our operational hours.

how-are-my-electric-vehicles-charging-fees-calculated

How are my Electric Vehicles charging fees calculated?

You can view your bill from the Pay tab within the SP Utilities app. Your latest bill should be reflected here within 24 hours. To view all your past charging sessions, go to My Charging History.

how-do-i-view-my-bill-after-charging-my-ev

How do I view my bill after charging my EV?

The transaction details screen serves as a tax invoice both for records and GST purposes. You may wish to take a screenshot of the screen. If you are unable to view the entire screen in one page, you may wish to consider using applications that allow for scroll-capturing.

how-can-i-obtain-a-tax-invoice-for-the-ev-charging-session-made-with-sp-group

How can I obtain a tax invoice for the EV charging session made with SP Group?

You can view your charging history in the SP app by clicking on &quot;My Charging History&quot; on the top of the EV charging page. Tap on a past charging session to view the transaction details.

how-do-i-view-my-past-charging-history

How do I view my past charging history?

You may change the credit card used for your subscription in the SP Utilities app by viewing the subscription details, then tapping on the payment method. You may choose one of the previously added credit cards or add a new credit card.

how-do-i-change-the-credit-card-that-is-currently-used-for-my-subscription

How do I change the credit card that is currently used for my subscription?

The power rating of a charging point is measured in kilowatts (kW) and is the maximum rate at which a charging point can transfer electricity to an EV&#39;s battery.

Actual charging time depends on the EV&#39;s design (e.g. battery size, capacity of on-board charger, compatibility with AC and/or DC chargers, battery management system, etc).

DC charging (also known as fast charging) typically occurs at a higher power rating compared to AC charging. This allows EV batteries to be charged faster. To use DC charging, your EV must be compatible. To check if your EV can support DC charging, please consult your EV manufacturer.

how-do-power-ratings-affect-my-ev-charging-time

How do power ratings affect my EV charging time?

ln order to prolong battery life, some EVs are designed to automatically stop or slow down DC charging after their batteries have reached a certain state of charge threshold (e.g. around 85-95% charge). This threshold is not imposed by the SP charging station. Certain vehicles allow the user to change this threshold via the vehicle settings. For more details, please consult your EV manufacturer.

why-does-dc-charging-automatically-stop-before-my-battery-is-full

Why does DC charging automatically stop before my battery is full?

AC charging relies on an on-board charger, which is installed on your electric vehicle. The charging speed will be limited by the lower of (a) the charger&#39;s power rating, and (b) the power rating that the on-board charger is able to support. Please consult your vehicle manual or your EV manufacturer to find out more about the specifications of your on-board charger.

why-is-my-ac-charging-taking-place-at-a-much-slower-rate-as-compared-to-what-is-indicated-on-the-charger

Why is my AC charging taking place at a much slower rate as compared to what is indicated on the charger?

There may be several reasons why a charging session does not start. Follow these steps to rectify the most common issues:

1. Mobile connection and app related. Check that your phone has an active data connection and the SP Utilities app on your phone is the latest version. To refresh your mobile connection, you can try to restart your phone.

2. Charging cable&#39;s physical connection issues.The charging cable may not have been properly and fully inserted into the EV. Before attempting to start a new charging session, please unplug the charging cable and check that there are no obstructions that may cause a faulty connection before plugging the charging cable back in. Alternatively, you may try another charging station.

3. Charging station issues. If the charging station screen displays that it is out of order, please try another charging station. You can also report a faulty charging station here.

4. QR code issues and serial number issues. Please check that you scanned the right QR code and that it has not been tampered with. If the QR code is not working, you may attempt to manually enter the serial number. You can also report a faulty or damaged QR code here.

5. You have not settled your outstanding payments. Your EV account may be suspended due to an outstanding payment from a previous charging session. You can contact us at 6916 7799 during our operational hours. Our operational hours [excluding public holidays] are Monday to Fridays,9am to 11pm, and weekends, 9am to 1pm.

what-can-i-do-if-my-ev-charging-session-does-not-start

What can I do if my EV charging session does not start?

You can restart your charging session by repeating the steps to start a charging session. The most common reasons for an interrupted charging session are:

1. Accidental stoppages. This may have been triggered by accidental interactions with the app, charging station or charging cable.

2. Charging station issues. ln rare instances, there may be connection issues at our charging stations. We apologise if the connection disruption caused inconvenience.

3. Issues with the power supply. The premises may have experienced a small local power outage that disrupted the charging station&#39;s power connection.

You can report an interrupted charging session by writing to us at emobility@spgroup.com.sg.

why-was-my-ev-charging-session-interrupted

Why was my EV charging session interrupted?

Your credit/debit card could have already expired or have insufficient funds. Please try with another credit/debit card, otherwise, contact your bank directly for resolution. All major debit and credit cards (Visa, Mastercard and American Express) are accepted on the SP Utilities app. For other transaction and payment issues, you may contact us at 6916 7799 during our operational hours for assistance in resolving this matter. Our operational hours (excluding public holidays) are Monday to Fridays, 9am to 11pm, and weekends, 9am to 1pm.

why-has-my-ev-transaction-failed

Why has my EV transaction failed?

We offer Type 2 AC and Combo 2 DC charging points within our network. These are in adherence to Singapore&#39;s national standards. As long as your electric vehicle is compatible with these charging points, you will be able to charge on our network.

will-the-charging-points-be-able-to-accommodate-all-types-of-electric-vehicles

Will the charging points be able to accommodate all types of electric vehicles?

Yes, you can. However, bear in mind that some PHEVs are not built to utilise our faster charging stations. Please check with your car manufacturer for details on which charging stations are most suitable.

can-i-charge-on-your-network-if-i-am-driving-a-plug-in-hybrid-ev-phev

Can I charge on your network if I am driving a plug-in hybrid EV "PHEV"?

Our charging stations comply with all relevant safety standards. However, in the event of heavy rain and/or lightning, please refrain from using charging points located in unsheltered areas.

are-your-outdoor-chargers-safe-to-use-during-rain-lightning-and-adverse-weather-conditions

Are your outdoor chargers safe to use during rain, lightning and adverse weather conditions?

For emergency incidents, please dial 995 to report the incident, and also inform the premise owners. You may subsequently report the incident by contacting us at&nbsp;emobility@spgroup.com.sg&nbsp;or call us at 6916 7799 during our operational hours. Our operational hours (excluding public holidays) are Monday to Fridays, 9am to 11pm, and weekends 9am to 1pm.

who-can-i-contact-for-ev-related-matters-in-case-of-an-emergency

Who can I contact for EV related matters in case of an emergency?

SP takes safety matters seriously. Please report your issue via our contact form. Alternatively, you can also report the incident by calling us at 6916 7799 during our operational hours. Our operational hours (excluding public holidays) are Monday to Fridays, 9am to 11pm, and weekends, 9am to 1pm.

what-can-i-do-if-i-would-like-to-report-a-ev-safety-issue

What can I do if I would like to report a EV safety issue?

You can provide us with your contact details and we will reach out to you as soon as possible and no longer than 2 business days. Please reach us by filling up our contact form. You can also contact us at 6916 7799 during our operational hours. Our operational hours [excluding public holidays] are Monday to Fridays, 9am to 11pm, and weekends, 9am to 1pm. If you are reporting an emergency safety related incident, please immediately contact emergency services first at 995 and alert the premise owners before reaching out to us.

who-can-i-contact-for-more-help-with-regard-to-ev-charging

Who can I contact for more help with regard to EV charging?

Yes, we are! We work closely with condominium MCSTs and MAs to understand their needs, so as to be able to install a charger in your residence. If you are an existing EV driver or have plans to get an EV soon, we welcome you to reach out to us at emobility@spgroup.com.sg. If you are able to put us in touch with your condominium management, we can take it from there.

if-i-am-interested-to-get-a-charger-installed-in-my-condominium-is-sp-able-to-help

If I am interested to get a charger installed in my condominium, is SP able to help?

Our charging location map is available at the &quot;Locations&quot; tab. The most updated list of charging locations is also available on the SP Utilities app.

where-can-i-find-charging-stations-in-singapore-to-charge-my-ev

Where can I find charging stations in Singapore to charge my EV?

To encourage the adoption of Electric Vehicles, Singapore has introduced the EV Early Adoption Incentive, which provides a rebate off the Additional Registration Fees (ARF). There has also been a revision to the road tax framework in support of electric vehicles.

In addition, the Land Transport Authority has also launched the Electric Vehicle Common Charger Grant to encourage the installation of Electric Vehicle chargers in non-landed private residences. SP Mobility has been reviewed by LTA and is listed as a smart charger operator under the requirements of the ECCG.

what-is-singapore-doing-to-encourage-adoption-of-electric-vehicles

What is Singapore doing to encourage adoption of Electric Vehicles?

We welcome interested parties to contact us at <a href="mailto:emobility@spgroup.com.sg">emobility@spgroup.com.sg</a>.

if-i-am-interested-to-have-charging-points-installed-in-my-condo-or-landed-property-how-do-i-get-in-touch

If I am interested to have charging points installed in my condo or landed property, how do I get in touch?

if-i-am-interested-to-have-charging-points-installed-in-my-premises-for-public-use-how-do-i-get-in-touch

If I am interested to have charging points installed in my premises for public use, how do I get in touch?

Yes, we do. We understand that fleets may sometimes require consolidated billing for all the operational EVs used by your employees. Please contact us at <a href="mailto:emobility@spgroup.com.sg">emobility@spgroup.com.sg</a> and we can have a discussion about your needs.

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