We're turning 6 and we want to celebrate this milestone with you!

SP Mobility is celebrating our 6th birthday this February. And because no celebration is complete without gifts, we have prepared some cool treats to thank you for your support.

1. Win 600 kWh of Free Charging

This February, you could be one of six drivers to win 600 kWh worth of free charging! To participate, all you need to do is to charge a minimum of 20 kWh in a single transaction in the month of February 2024 ("Qualifying Transaction"), and follow SP Mobility's Telegram channel. Each Qualifying Transaction entitles you to a lucky draw chance. The more you charge, the higher the chance of winning!

All winners will be notified by email no later than 1 April 2024. Start charging now to participate!

2. Free Vouchers!

We have launched a brand-new GreenUP rewards programme on the SP app, and will be giving away a 6 kWh voucher to all EV drivers. Simply claim the voucher in February, and utilise it by 31 March 2024 when you charge at any EV charger located on our public network.

Visit the “GreenUP” page in the SP app to claim more exclusive merchant vouchers! Or simply visit the “Usage” screen under the “EV Charging” page to claim the 6 kWh voucher now!

How to claim:

Step 1

From 1 - 29 February 2024, check for the 6 kWh voucher under “Usage” in the “EV Charging” page, and click on the voucher to claim it.

The claimed voucher will then be stored in the “View your Rewards” page and will be available for use when you next charge your EV.

For EV drivers who have not linked your mobile number, the system will prompt you to link your mobile number to Advocado, and you will receive an OTP for verification.

Step 2

Charge your EV at any SP EV charger on our public network by 31 March 2024 to utilise the voucher.

• Check for the 6 kWh voucher under the "EV Charging" page "Usage" > "View your Rewards"
• At the charging point, scan the charger QR code to bring up the "Start Charging" screen. Tap on "Voucher" to view and select to use the 6 kWh voucher
• You are ready to start charging!

Step 3

After you are finished charging, the 6 kWh will be automatically offset from the total charging volume. All you need to do after that is to pay the balance and be on your way!

Stay tuned to SP Mobility's website and Telegram channel for more exciting promotions and campaigns that are coming up!

Follow SP Mobility on Telegram: https://t.me/SPmobility

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Frequently Asked Questions

1. How many times can I participate in the lucky draw?

There is no limitation, each Qualifying Transaction entitles you to one chance in the lucky draw.

You will be automatically enrolled if you have performed a Qualifying Transaction. The more you charge, the more chances you stand to win in the lucky draw. Do follow us on Telegram to be eligible for the lucky draw.

2. Can I win more than once in the lucky draw?

No - we would like to share the happiness with others too! Each user account can only win once in the lucky draw.

3. Do I qualify for the lucky draw as long as I charge on any SP charger?

The charger must be on SP's public network. Hence, charging at a landlord-owned SP charger (such “landlord-owned” chargers are indicated on the app) or at a condominium will not qualify.

There also needs to be a charge of at least 20 kWh in a single transaction during the month of February, and to follow SP Mobility on Telegram.

4. How do the winners receive the 600 kWh worth of free charging?

The 600 kWh worth of free charging will be deposited into the winners' user accounts in the form of vouchers. Each winner will have a total of 30 vouchers valued at 20 kWh per voucher. The winners will be able to view them under "Usage" > "View your Rewards" in the "EV Charging" page.

5. When do the 600 kWh of free vouchers expire?

The vouchers will be valid until 31 December 2024. There will strictly be no extension of validity upon the expiry of the vouchers.

6. When does the free 6 kWh voucher expire?

The 6 kWh voucher must be claimed within February 2024, and is valid for use to offset your charging until 31 March 2024.

7. How many times can I claim the 6 kWh voucher?

Each EV driver is only entitled to claim one 6 kWh voucher, while stocks last.

8. Is there a limit to the number of 6 kWh vouchers issued?

Yes, in such instances where the vouchers are fully issued, you will not be able to claim. You may also receive an error message which says, “There was a problem, please try again later”.

9. Can I give away my lucky draw or my 6 kWh vouchers, or exchange them for cash?

Vouchers are tied to specific user account, and are not transferable. They are strictly not refundable and cannot be exchanged for cash.

10. How do I check on my available vouchers?

You can check your available vouchers in the "Usage" screen when you open the "EV Charging" page through the SP app.

11. How do I claim my vouchers?

The 6 kWh voucher and other EV vouchers in the future can be redeemed through the "View your Rewards" section under "GreenUP", or the "Usage" screen under the "EV Charging" page.

12. Will my vouchers expire?

The vouchers' validity dates will be stated on the claimed vouchers. There will strictly be no extension of validity upon the expiry of the vouchers.

13. I have claimed my voucher, how do I use it to charge?

Ensure you have claimed the voucher. Once you are ready to charge, select a voucher from your payment methods. The voucher value will be automatically deducted from the total charging volume.

14. Are the vouchers available for only AC or DC charging?

Vouchers can be used for both AC and DC charging at EV chargers on SP Mobility's public network.

15. Will my vouchers be refunded if I did not use them within the stipulated dates?

Any unused vouchers will not be refunded past the stated expiry date.

16. Are vouchers stackable?

Vouchers may not be stacked, and shall not be valid with other promotions.

17. Can I use the vouchers to offset idle fees?

Charging vouchers can only be used to offset electricity consumed during an EV charging session (kWh) and may not be used to redeem idle fees.

18. Are fleet customers eligible for voucher promotions?

Yes, except for corporate fleet customers who are on a consolidated billing arrangement, i.e. the corporate customer pays for the charging and not the corporate customers' drivers.

19. I can't find my claimed vouchers, what should I do?

Check your available vouchers in the "Usage" screen of the "EV Charging" page.

If they are not there, please contact our customer support hotline at 6916 7799 during our operating hours for any questions or inquiries. Our operating hours are Mondays to Fridays, 9am to 11pm; and Saturdays and Sundays, 9am to 1pm (excluding public holidays). Alternatively, you can email us at emobility@spgroup.com.sg.

Terms and Conditions of the Lucky Draw

1. The period for accumulating lucky draw chances is from 1 February 2024, 00:00hr to 29 February 2024, 23:59hr.
2. In order to qualify:
   1. Each user has to charge a minimum charge of 20 kWh per charging session during the campaign period.
   2. Only completed charging sessions ending before 29 February 2024, 23:59hr will be considered.
   3. Participants will have to join the SP Mobility Telegram channel to qualify. Winners will be requested to verify that they have done so by providing relevant information as requested to SP Mobility.
   4. Winners have to be natural persons, i.e. there will be no corporate winners.
3. The following class of users will not qualify for the lucky draw:
   1. Corporate account holders and their registered drivers, except for drivers of corporate account holders who are on a post-paid arrangement.
   2. Users enjoying 100% discount.
4. Each qualifying charge is equivalent to 1 lucky draw chance. Each user is entitled to as many lucky draw chances as he or she may accumulate during the qualifying period.
5. The lucky draw will be conducted in March 2024, after the campaign period ends.
6. The lucky draw is not open to staff and employees of SP Group, as well as their immediate family members.
7. Each user account shall be assumed to belong to only one person and each user account may only win once in the lucky draw. An individual winner may only win 1 lucky draw prize.
8. Should the winner be uncontactable or where a winner is found to not satisfy these terms and conditions, SP Mobility reserves the right to re-award the prize of that winner to a replacement winner or forfeit the prize that was won by such winner.
9. Prizes must be taken as they are and are strictly not refundable or exchangeable for cash or extendable in validity.
10. SP Mobility reserves the right in its sole discretion, to modify, suspend, cancel or terminate the lucky draw as it deems fit. SP Mobility also reserves the right to amend the terms and conditions of this lucky draw as it deems fit. In the event of any dispute, the winner's entitlement is subject to the sole discretion and final decision of SP Mobility. SP Mobility's decision is final and no correspondence or dispute will be entertained.
11. By claiming any voucher or participating in this promotion, you agree that to the fullest extent permitted by law, SP Mobility shall not, in any event, be liable to you or any other party for any damages, losses, expenses, penalties or costs whatsoever (including without limitation, any indirect, special, incidental or consequential damages, loss of profits, revenue, business, custom, contracts, opportunity or failure to achieve anticipated savings in costs or expenses) arising in connection with your participation in this promotion.
12. Advocado is SP Mobility's marketing partner and is providing a platform for managing EV charging voucher. Advocado is not an agent or representative of SP Mobility and SP Mobility does not accept any liability for any promises or representations made by Advocado in relation to the Services. SP Mobility shall also not be responsible for any acts or omissions of third parties or claims that you may have relating to Advocado or any other third parties.