In collaboration with EV Connection (EVC), the operator of Malaysian electric vehicle (EV) charging network JomCharge, SP Mobility will launch a new partnership to enhance the cross-border EV charging experience for our users. This will enable greater convenience for our customers by making EV charging points accessible in Malaysia.
With effect from [28 August 2024], the partnership’s first phase will allow users to purchase credits that can be utilised across the Causeway. These credits will initially be made available to Aion customers in Singapore and Malaysia.
The partnership will connect an extensive charging network across Singapore and Malaysia, aiming to further strengthen the growing cross-border EV ecosystem and encourage more people to embrace EVs in the shift towards a low-carbon future.
Stay updated through SP Mobility’s website and Telegram channel as we continue to work towards a more seamless cross-border EV charging experience. For JomCharge users, please refer to JomCharge’s website for more updates and information.
Follow us on 
Follow SP Mobility on Telegram: https://t.me/SPmobility
Frequently Asked Questions
About the Partnership
1. Who is JomCharge?
JomCharge is a Malaysian charging point operator with 647 charging points across Malaysia as of June 2024.
2. What is the collaboration between SP Mobility and JomCharge?
SP Mobility and JomCharge have partnered up for an exclusive cross-border charging credits collaboration. This means that JomCharge charging credits are only made available in Singapore through SP Mobility, and SP Mobility charging credits are only made available in Malaysia through JomCharge.
General Purchase and Use of Credits
3. What is the validity of the charging credits?
Both SP Mobility and JomCharge charging credits are valid for 6 months.
4. Can I extend my charging credits if they have expired?
Charging credits will not be extended once they have expired. Hence, please take note of the expiry date and plan your trips accordingly.
5. Can I transfer the charging credits, or exchange them for cash?
Charging credits are tied to your JomCharge or SP user account and cannot be transferred nor exchanged for cash.
Usage guide for SP Mobility customers
6. How can I continue charging in Malaysia?
At the start of this collaboration, both SP Mobility and JomCharge are only making the charging credits available through selected automotive OEM partners. Specifically, for SP Mobility, JomCharge’s charging credits will be bundled together with SP Mobility charging credits when a user purchases a new car, such as a GAC Aion vehicle.
We will not be offering the JomCharge charging credits to members of the public yet, but users may write to emobility@spgroup.com.sg to express interest in procuring the JomCharge charging credits.
For users who have access to JomCharge charging credits from SP Mobility, they will have to download the JomCharge app on their mobile phones and sign up for an account. The charging credits will then be uploaded to the users’ JomCharge account for use at JomCharge’s chargers in Malaysia.
7. How long does it take for the JomCharge charging credits to be uploaded before I can use them in Malaysia?
Please allow at least 2 weeks from the account sign-up date for the JomCharge charging credits to be uploaded into your JomCharge account. You may also use the JomCharge app to check the amount of charging credits you have.
8. How do I top up my JomCharge charging credits?
JomCharge’s charging credits are currently only bundled with selected OEMs upon the purchase of new EVs and are not available for top-up at the moment.
Users may write to emobility@spgroup.com.sg to express interest in topping-up their JomCharge charging credits.
9. Can the JomCharge charging credits be used on chargers not operated by JomCharge?
JomCharge charging credits can be used on any chargers present on the JomCharge app, including those of their roaming partners.
10. What happens if I run out of JomCharge charging credits for payment after a charging session?
JomCharge’s charging credits are indicated in terms of MYR. You will be able to see the balance credit in your account and may only charge your vehicle up to that amount.
Once the charging credits are depleted, users may also charge on the JomCharge app by paying for the kWh consumed through their credit card based on the prevailing MYR rates shown on the JomCharge app.
11. How do I start a charging session at a JomCharge charger?
Open the JomCharge app and scan the QR code on the charger or enter the Chargepoint ID you are parked at. Plug the cable into both the charger and vehicle. Press "Start Charging" to begin, and "Stop Charging" to end the charge.
12. How do I locate JomCharge charging points?
Please download the JomCharge app. JomCharge chargers can be located using the search function on the app. They can be easily identified from the icon below. Each JomCharge charger has its own respective ID and QR code such as Jom001, Jom002 and so on.
13. What do the coloured icons on the JomCharge chargers indicate?
In the JomCharge app, users can find different coloured icons representing a charger’s status:
Green - Charging station is available to charge
Grey - Charging station is under maintenance
Orange - Charging station is closed due to location restrictions
14. Does JomCharge have fast chargers? Where can they be found?
JomCharge deploys many fast chargers, ranging from 24 kW to 350 kW. These chargers are conveniently located along major highways, commercial buildings, and retail malls across Malaysia. To locate the nearest fast charger, you may download the JomCharge app and search using the relevant filters.
15. How can I make payment for charging on JomCharge network?
JomCharge users will first have to provide their credit or debit card details in the app. Following the reference image below, please select your payment method as “Select Promo” and choose the credits purchased before you start charging. Once you start charging, the credits will automatically be utilised. Any shortfall will be deducted from your credit or debit card.
16. Who do I contact if I encounter issues at the JomCharge charging points in Malaysia?
Please note that SP Mobility will not be able to address issues that users encounter whilst charging in Malaysia. Please contact JomCharge through its live chat function here.
